We stand behind the quality of our products. The pictures and descriptions are accurate. We deliver the exact product represented on the web site. We do not substitute our products.
Orders are typically processed within 48 business hours. Occasionally we will get a run on an item and may experience delays. If this becomes the case we will contact the customer as soon as possible and offer them various alternatives.
We ship via UPS. If you want to know exactly how fast ground service will get to you, you should visit UPS.com. Estimates of shipping times are "approximate" for ground service so if your order is time-sensitive, use a faster service. Since we cannot control what the shipping companies do, we cannot take responsibility for delays caused by shipping companies.
Spongeco Inc. is not responsible for delays caused by the customer entering incorrect addresses. Our system inputs your address exactly as you typed it into the shipping computer. We do not retype it at all.
No returns will be accepted and no refunds will be issued unless Spongeco Inc. agrees that it shipped incorrect or defective merchandise. However if you still think that there is a error in your order, please call us and we will see what we can do. We are human and know you are too.